what to say? technology is your friend? how does one measure progress? is it for the greater good? who determines the 'greater good'? does technology encourage or hinder the building of better customer service methodologies/relationships/community? does it matter?
i do enjoy new technologies, though it takes awhile since learning technology does take time. that's why the support for us doing this learning 2.0 thing is nice, however, i still find myself rushing through these 'things' to get back to 'real' work.
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